Submit your inquiry through the Customer Relations Form for faster processing than sending a letter. Be ready with:
Your full contact info
Confirmation or ticket number
Flight number and travel date
Details about your inquiry or issue
This method is best for post-travel concerns or detailed feedback.
Use the chat tool on the American Airlines website or mobile app for immediate, real-time support from a virtual assistant or live agent.
The mobile app allows you to:
Manage your booking
Check in and get your boarding pass
Contact customer service
Get updates on flight status
This is one of the fastest and most convenient tools for managing travel needs.
Calling is still the fastest way to get in touch for urgent travel changes or questions. Use the appropriate number based on your needs:
General Inquiries & Reservations:
📞 +1-888-401-3767 or 800-433-7300
Special Assistance (Mobility, Medical, etc.):
📞 +1-888-401-3767 or 800-237-7976
Spanish Language Support:
📞 +1-888-401-3767 or 800-633-3711
Hearing or Speech Impaired Support:
📞 +1-888-401-3767, 800-543-1586, or use 711 for the National Relay Service
AAdvantage Program Questions:
📞 +1-888-401-3767 or 800-882-8880
These lines are available 24/7 in most cases.
If you prefer traditional mail, you can send your feedback or complaint to:
American Airlines Customer Relations
P.O. Box 619619
DFW Airport, TX 75261-9616
Note: Mail responses can take longer than online forms or phone calls.
For immediate support, the fastest and most effective way to get in touch with American Airlines is by calling +1-888-401-3767 or 800-433-7300. You can also get help fast through the chat tool or mobile app. Online tools are great for managing your trip, but calling is best for urgent needs or complex issues.